Returns and refunds

Updated 21 October 2026 · Australia

Faulty products

We accept returns where products are faulty or otherwise fail to meet the consumer guarantees under Australian Consumer Law, including products that are unsafe, not fit for purpose or do not match their description. Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

Change of mind

We do not offer returns, refunds or exchanges for change of mind, including choosing the wrong item or deciding you no longer want it. This does not affect your rights when a product fails to meet a consumer guarantee.

Contact us about a problem

Email hello@axxiongear.com with your order number or other proof of purchase and a description of the problem. Photos can help us assess the issue. We will provide return instructions and a return address where a return is needed. Original packaging is not required for a faulty-product claim.

Repairs, replacements and refunds

For a major failure, you can choose a refund or replacement. For a minor problem, we may repair the product within a reasonable time. If we cannot do so, you may be entitled to a replacement or refund. You may also be entitled to compensation for reasonably foreseeable loss or damage.

Return costs and timing

We reimburse reasonable return postage costs when a product is confirmed to have a problem covered by the consumer guarantees. Keep your postage receipt. We do not charge a restocking fee for these returns.

There is no fixed 30-day limit on consumer guarantee claims. Your rights depend on the product, the problem and how long the product can reasonably be expected to last. Contact us promptly when you notice a problem.